Can data move both ways between Acuity Scheduling and Twilio?

Yes: Acuity Scheduling events can act in Twilio, and Twilio events can act in Acuity Scheduling.

Can an AI agent act in Twilio when something happens in Acuity Scheduling, with my approval?

Yes. Add Twilio actions to an agent's tools and require approval before the steps you choose. Every action is recorded in the Event Logs.

What if the step I need isn't listed?

Call the Twilio API from any REST API step. On the Enterprise plan, talk to us about adding it.

Acuity Scheduling + Twilio integration

Connect Acuity Scheduling and Twilio

Run Acuity Scheduling and Twilio together as workflows, AI workflows or AI agents, with approvals where you need them.

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Or build your own Acuity Scheduling + Twilio workflow

Does Konnectify connect Acuity Scheduling and Twilio?

Yes.Konnectify connects Acuity Scheduling and Twilio. Teams use it to text clients when they book or reschedule and to send a WhatsApp rebooking message after a cancellation. Incoming texts can also be read by an AI step and turned into reschedules after staff approve.

Text a confirmation for every booking
Confirm new times after a reschedule
Offer a rebooking link after a cancellation
Build your own Acuity Scheduling + Twilio workflow

What teams do with Acuity Scheduling and Twilio

WorkflowNo approval
Text a confirmation for every booking
1. Acuity Scheduling Appointment Scheduled
2. Twilio Create SMS Message
Use this template
WorkflowNo approval
Confirm new times after a reschedule
1. Acuity Scheduling Appointment Rescheduled
2. Twilio Create SMS Message
Use this template
WorkflowNo approval
Offer a rebooking link after a cancellation
1. Acuity Scheduling Appointment Canceled
2. Twilio Create WhatsApp Messagetemplate
Use this template
AI workflowStaff approve before the booking moves
Let clients reschedule by text
1. Twilio New SMS Message
2. AI stepidentify the client and the requested time
3. Acuity Scheduling Check Appointment Times
4. Acuity Scheduling Reschedule Appointment
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What Acuity Scheduling and Twilio can do for each other

Acuity Scheduling → Twilio

5 Acuity Scheduling triggers can start actions in Twilio.

Acuity Scheduling triggers, for example

Appointment Scheduled
Appointment Rescheduled
Appointment Canceled

Twilio actions, for example

Create Call
Update Call
End Call

Twilio → Acuity Scheduling

16 Twilio triggers can start actions in Acuity Scheduling.

Twilio triggers, for example

New Added Queue
Updated Queue
Call Stream (Ai Agent)

Acuity Scheduling actions, for example

Create Appointment
Get Appointment
Update Appointment

Build your own Acuity Scheduling + Twilio workflow

Pick a trigger in Acuity Scheduling and an action in Twilio. Konnectify opens with both already set.

When this happens inAcuity Scheduling

Do this inTwilio

Or start from:

Start free with this workflow

Konnectify opens with this trigger and action already set. Add steps, AI or approvals there.

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects Acuity Scheduling (5 triggers, 20 actions) and Twilio (16 triggers, 67 actions) in workflows, AI workflows and AI agents.