Freshdesk ticket escalation sync

Escalate updated Freshdesk tickets into HubSpot for broader visibility.

Freshdesk
HubSpot

How this workflow works

Step 1

Updated TicketFreshdesk

Fires when an existing ticket is modified. Also fires for new tickets.

Step 2

Find TicketHubSpot

Retrieves a single ticket record.

Step 3

Update TicketHubSpot

Updates an existing ticket record in HubSpot.

Freshdesk

Updated Ticket

Freshdesk

Trigger
HubSpot

Find Ticket

HubSpot

Action
HubSpot

Update Ticket

HubSpot

Action
When a Freshdesk ticket is updated, search for the related HubSpot ticket and update its status, owner, or notes for the CRM team.

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