Summarise HubSpot tickets with Claude

Turn new support tickets into AI summaries and next steps.

HubSpot
Claude

How this workflow works

Step 1

New TicketHubSpot

Polls for new ticket records created in HubSpot

Step 2

Create MessageClaude

Sends a user prompt (and optional parameters) to a specified Claude model and returns the AI-generated response.

Step 3

Update TicketHubSpot

Updates an existing ticket record in HubSpot.

HubSpot

New Ticket

HubSpot

Trigger
Claude

Create Message

Claude

Action
HubSpot

Update Ticket

HubSpot

Action
When HubSpot creates a new ticket, pass the ticket subject and description to Claude, then update the ticket in HubSpot with a concise summary or action plan.

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